online presence
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5 ways growing your online presence NOW can help you sign up the right clients later

ByHeather Townsend

With so many people working remotely right now, there has never been a more important time to have an online presence. Think about it, everyone is at home and searching online, so if you don’t have a presence, how will your prospects find you? We have always stressed how vitally important your online footprint is…

runners to represent how to accelerate your career
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5 smart strategies to use internal PR to accelerate your career

ByHeather Townsend

If you want to accelerate your career in your law firm, accountancy or consulting firm? Then stop neglecting your internal PR! Not doing your own internal PR can be incredibly costly to your career progression in a firm. In fact, get it wrong, and you may find yourself out of a job! Sounds dramatic, I…

Man shouting into a phone to represent deal with difficult clients
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The Ultimate Guide for Dealing With Difficult Clients

ByBecky Rogers

Have you ever wondered how much easier your job would be if you didn’t have to deal with difficult clients? You’re not alone! Unfortunately, difficult clients are part of the parcel when working in a client-facing role. So, what is the best way to deal with challenging client discussions? And can we decrease the likelihood…

A man gasping at his mistake to represent a bad referral generation strategy
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Are you making this mistake which is stopping your network from sending you referrals?

ByHeather Townsend

Generating referrals is a powerful way to grow your client portfolio, but getting your network to send them your way can be challenging. In fact, one innocent mistake could be stopping your network from sending you referrals altogether. In this blog post, we’ll explore a scenario that illustrates the common mistakes people make when trying…

the word hello to represent how to get noticed on LinkedIn
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5 sure-fire ways to get noticed on LinkedIn

ByHeather Townsend

Online networking in professional service firms has skyrocketed. And thanks to platforms like LinkedIn, thousands of people have continued to create new contacts, expand their network and establish meaningful connections. However, for many, online networking is still a relatively new concept. So, in response, we’ve created this step-by-step guide to teach you how to get…

business development strategies
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Business networking tips for accountants (7 ways to save you heaps of time!)

ByHeather Townsend

Ahh…networking. It’s both the key to success yet one of the biggest drains on time, time that most professionals don’t have to spare. So what are your choices: put networking off to spend time on tasks that give you an instant return on investment or dedicate the necessary time to deepening existing connections and creating…

how to say no to clients
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5 ways to say no to clients without making them angry

ByHeather Townsend

How do you say no to clients without making them angry or frustrated? Finding clients is a difficult feat and that’s before even winning them. Therefore, it’s no wonder that the natural reaction for many lawyers, accountants, and consultants is to go above and beyond to make sure that they keep them. While this may…

how to say no to a client in email
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The definitive email template for saying no to a client

ByHeather Townsend

A client has emailed you with a request and you know that you’re going to have to turn them down. No one likes to say “no,” so, like many other lawyers, accountants, and consultants, you spend a lot of time dragging your feet trying to let them down gently. Time is very valuable in the…

how to say no to law firm clients
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How to say no to law firm clients and still keep them happy

ByHeather Townsend

How to say no to your law firm clients without making them feel frustrated or offended? Even with overfilled plates, many lawyers have the tendency to take on more work, to make promises all over the board and to stretch themselves as thin as they can to go above and beyond to make their clients…

how to say no to client requests
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How to say no to client requests without hurting your career

ByHeather Townsend

How do you decline or say no to client requests without offending them or hurting your career? Saying “yes” to everything can seem like the best route to progress professionally. But what it actually does is that it piles even more onto your already full plate. Furthermore, it eats into your productivity, and it affects…

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