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Have you ever wondered how much easier your job would be if you didn’t have to deal with difficult clients? You’re not alone! Unfortunately, difficult clients are part of the parcel when working in a client-facing role. So, what is the best way to deal with challenging client discussions? And can we decrease the likelihood…
How do you say no to clients without making them angry or frustrated? Finding clients is a difficult feat and that’s before even winning them. Therefore, it’s no wonder that the natural reaction for many lawyers, accountants, and consultants is to go above and beyond to make sure that they keep them. While this may…
A client has emailed you with a request and you know that you’re going to have to turn them down. No one likes to say “no,” so, like many other lawyers, accountants, and consultants, you spend a lot of time dragging your feet trying to let them down gently. Time is very valuable in the…
How to say no to your law firm clients without making them feel frustrated or offended? Even with overfilled plates, many lawyers have the tendency to take on more work, to make promises all over the board and to stretch themselves as thin as they can to go above and beyond to make their clients…
How do you decline or say no to client requests without offending them or hurting your career? Saying “yes” to everything can seem like the best route to progress professionally. But what it actually does is that it piles even more onto your already full plate. Furthermore, it eats into your productivity, and it affects…
Sometimes it’s necessary to say no to requests. This is true, whether it’s a new client or a long-term client requesting additional work. This alone can be a scary thought, especially since progressing to partner takes you building your own book of business. But sometimes it is necessary. You must do it in order to…
To make partner in your law firm, accountancy or consulting firm, you will have to win clients and grow your own book of business. You will also have to let go of clients. I know this sounds crazy but as you start winning bigger and better clients, at some point you will need to hand…
An incident from my recent holiday served a useful reminder of the importance of checking assumptions and clarifying exactly what a client wants. A long steep hill loomed My breathing was becoming heavier and heavier and even more laboured. My chest was screaming for my to stop. My legs were aching from every sinew. Then,…
Do you or your practice know how to deliver good client service? Read this article for tips and techniques to deliver excellent client service every time.
How to give clients bad news As a professional advisor, e.g an accountant, lawyer, or consultant, there are always going to be times when you need to give a client some bad news. The challenge is always how to deliver the news in a way which makes you feel confident that you can cope with…
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