support team
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What should go in your relationship plan?

I was working with a new client last week on a keeping in touch strategy for him, his team members and his existing clients and referrers. As we talked through his current networking practices – which he did very well – it became apparent that with a little more structure he could increase the effectiveness…

What’s your soundbite?
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What’s your soundbite?

I have talked before about the importance of making an impact when you introduce yourself. (See Tip: introduce yourself with impact) However, when Jon and I were meeting with a potential new client last week, we identified that she was struggling with her soundbite. Interestingly, when we asked her what differentiated her, we got a very…

Dog with a phone to represent switching off from work
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5 ways to make it easier for you to pick up the phone and make that call – part 2

Yesterday, we started talking about how to make it easy for you to pick up the phone to stay in contact with your network. In this 2nd part of the blog post, we look at ways 3, 4 and 5 to make it easier for you to pick up the phone. 3. Have some standard script…

5 ways to make it easier for you to pick up the phone and make that call – part 1
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5 ways to make it easier for you to pick up the phone and make that call – part 1

I was talking with a new client last week, and she explained to me that she wasn’t one of those people who found it easy just to pick up the phone and talk to people – particularly people she had not spoken to in a while. I know that one of the best ways to…

5 ways to build your profile without physically being there – Part 2
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5 ways to build your profile without physically being there – Part 2

This is part 2 in a blog series about how to build your profile without physically being there. In part 1 we looked at the importance of prioritizing who you will meet and which events you will attend. We also examined how social networking allows you to build your profile without leaving your desk, or…

5 ways to build your profile without physically being there – Part 1
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5 ways to build your profile without physically being there – Part 1

When I started my own business I had a 20 month old and a 3 year old. My decision to be my own boss had been preceded being made redundant, whilst the global economy crashed. Yes, that was three years ago. As my business was started in haste, I didn’t have the luxury of pots…

Barriers to firm growth: keeping it all up in your head
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Barriers to firm growth: keeping it all up in your head

For the 1st time ever I was heckled during a keynote speech. I know, it had to happen at some point… but despite my polite acknowledgement, it was a battle I couldn’t win at that point in time. So, what produced the emotion from my delegate? It was the suggestion that if firms are to increase…

Stop saying ‘fine’ if you want to develop a profitable relationship
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Stop saying ‘fine’ if you want to develop a profitable relationship

I was reading a great blog post by Dinah Liversidge on ‘is being ‘fine’ costing you business’, which prompted me to think in more detail about how being ‘fine’ is hindering your from developing your personal brand and relationships further. Dinah, in her article, examines really well the reasons why we say it. In this…

32 ways to say thank you quickly, personally and cheaply
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32 ways to say thank you quickly, personally and cheaply

Saying thank you for referrals or introductions to people is an important way to express your gratitude, and educate your network that you would like more of these. (This includes both your internal firm network and your external network) With a little thought and pre-planning, you can implement these ideas very quickly and always have…

The pink car story: The next chapter
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The pink car story: The next chapter

If you have ever heard me speak about networking or referral generation, then you will have heard me talk about the pink car story. For those of you who haven’t, here is a quick recap of the story. Last year, my family and I went camping down in Devon. This involved a 450 mile journey…

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