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Have you ever wondered how much easier your job would be if you didn’t have to deal with difficult clients? You’re not alone! Unfortunately, difficult clients are part of the parcel when working in a client-facing role. So, what is the best way to deal with challenging client discussions? And can we decrease the likelihood…
Naturally, as you get sales in the door, make connections and foster business relationships, your clients only want to speak to you. When they have a request or when things go wrong, they call you to sort them out. The problem with this? Client management eats into your time. As your time is better spent…
To make partner in your law firm, accountancy or consulting firm, you will have to win clients and grow your own book of business. You will also have to let go of clients. I know this sounds crazy but as you start winning bigger and better clients, at some point you will need to hand…
Interruptions kill our productivity; they take away our focus and wreak havoc on our motivation. You may think that interruptions are an inevitable part of work-life that you can’t do anything about, especially if it’s an interruption from a client, but that’s just not true. Here is how to manage and minimise constant interruptions from…
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